when will my order ship?

after 2-5 days 

How long will the shipping take?

switzerland 1 - 2 business days | europe 5 - 10 business days | rest of the earthball 10 - 25 business days.

this shipping estimate is not guaranteed. it might take longer depending on the weather and your national postal service. (plus you know... the covid-19...)

how do you calculate shipping costs?

shipping costs are calculated based on the weight and size of the package.

something is missing/extra in my package

if you are missing something in your order, please contact me directly through the contact page. i will send you the missing item, and of course in this case i will take the shipping costs. if you got something extra you didn't order, keep it as a gift. <3

returns and exchanges

i don't accept returns or exchanges. if there is any problem with your order please contact me and i will do my best to find a solution.